Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Each ticket that you send to the client assistance team will be handled in up to 60 mins. All normal requests shall be taken care of immediately. Nevertheless, if the assistance request you have posted requires aid from a skilled admin technician, we will send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–class Tech Support Service

  • We offer 24x7 customer assistance by using a super–fast ticketing solution integrated into your Control Panel. You can e mail us all the time about any of the programs that come pre–configured on the virtual server, which include the chosen Linux OS version, the server admin panel and our in–house made Online Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Online Control Panel that is available as a gift in your virtual server, you will find a practical Help section, containing everything you need to be informed about when working with your websites and software. We have introduced a range of how to reports and video tutorials that show the essential site management tasks in an easy–to–understand fashion.