Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Online Control Panel you can find an exhaustive Help Center section featuring loads of educational articles and regularly asked questions. They are contributed by our support team of proficient techs. Simply type in your question and our clever system will show you the best answer.

  • Top quality support service

  • Educational Video Clips

  • For users who want to discover how to handle a typically encountered issue by watching a video tutorial, we’ve added a selection of video tutorials to our Online Control Panel. All the video lessons are concise and easy to follow. They offer step–by–step presentations of various web site management procedures.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24–7 help desk service and a one–hour ticket response time guarantee. Our accomplished technicians will be online for you 24–7 to reply to your questions and to resolve any problem that you could possibly stumble upon. Just submit a technical support ticket from the Help Center and we’ll reply without any delay whatsoever.