Technical Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 60–minute response guarantee for any ticket or email that you submit to the customer support staff. We will swiftly respond to all the typical queries and forward right away the matter to our server admins if any further assistance is required. If you make use of the Managed Services package, we’ll complete any of the included server management services at a time that has been agreed upon upfront.
A Top–Quality Support Service
We’ll be at your disposal 24x7 to answer any enquiries that you may have connected with our Online Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance handling server administration tasks, you can examine our Managed Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
An Intuitive Help Area
Our Online Control Panel is preinstalled for each dedicated server. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the how–to articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each Online Control Panel section.