In the event that you've ever had a shared web hosting account in the past or you've dealt with any kind of online service, you probably know from your own experience that for some things it's better to talk to a live person over the phone than to exchange support tickets or e-mail messages. If you want to know more about a particular service before you order it or in case something small has to be made, for instance, it is really easier and a lot faster to do it in real time. If you're given the option to talk with representatives by phone, it's very likely that you are using the services of a real hosting provider, not just a reseller. The type of support that you will get by phone may differ between different suppliers - from common matters to dedicated technical support. Typically most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are resolved via email and tickets.

Phone Support in Shared Web Hosting

We know that being able to talk with a live consultant is rather important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to reach us on the phone for 14 hours every day. If you consider purchasing one of our Linux shared web hosting, for instance, you are able to call us and find more about our services before placing your order so as to make sure that we match all the system requirements for your web sites. After the order, you will be able to get in touch with us about all of the sales or billing issues you may experience, or receive any kind of general or basic technical information you need. We have aimed to find the perfect balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, that will make it easier to track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we supply feature live phone support for 14 hours every day. If you're unsure which package will be suitable for your websites, you'd like to learn more about a package's features or you're looking for any other type of information about our services, you will be able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our support agents will help you. If you already have an account, you are able to contact us about general and sales matters, although we're often able to help with numerous tech issues as well. For strictly tech issues you will have to employ our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option when the problem requires extra time to be taken care of or it has to be escalated to our system administrators.