If you ever have any inquiries connected with your hosting account or you experience a problem with your websites, you will need to touch base with the respective web hosting provider’s customer support team. It may not matter how soon they will respond if you have a general query, but a problem such as an aborted script update, for example, may lead to your site becoming damaged or inaccessible on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be offline. In case you offer goods or services online, any outage will affect your site unfavorably and you may lose current or potential clients. Many hosting providers, especially resellers, handle emails and trouble tickets within twenty four hours, but in the digital space this is way too long, since clients will scarcely ever return to a website that’s not working correctly over a long span of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum response time for any technical support ticket that you submit or any email that you send is just 1 hour, even if you contact us on weekends and official holidays. Regardless of the essence of your enquiry or issue, we will lend you a hand straight away and will give you the needed info to fix any problem with your websites. The actual response time commonly does not exceed fifteen to twenty minutes, so you can just forget about waiting for hours and hours on end to get an issue sorted out or even worse than that – waiting around one whole day only to receive a response that more info is required while nothing is sorted out. We will offer you assistance in a jiffy solely because we are aware of exactly how expensive time can be in the dynamic electronic world. The one-hour reply time guarantee applies to any technical or billing query that you may have connected to our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our hyper-fast support services. You will get a reply to any ticket posted via the web hosting Control Panel or e-mail sent to our technical and client support team in no more than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes significantly less time to investigate and rectify a problem. We will give you more details if the solution entails something that has to be done on your end. If you touch base with us during public holidays or weekends, the response time will be exactly the same and considering that our support team will be at your disposal 24-7, you’ll obtain timely assistance for any technical, general or billing issue regardless of the hour.