A live chat is one of the many channels of communication offered by some website hosting providers as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is quicker compared to a support ticket and it will make it much more unlikely to misspell or misunderstand something as compared to a telephone call with an agent. Furthermore, if the problem that you have needs some time to be investigated and dealt with, you're able to do something else meanwhile instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service without charge as long as you have world wide web access even if your hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Web Hosting

Together with the phone and ticket support, we supply live chat support as well. You're able to get in touch with us every day, including weekends and holidays, and we will give you more details about the Linux shared web hosting that we provide if you are not among our customers yet, or about general and billing questions in case you already have an account. Although for solely tech issues you will need to open a trouble ticket to our technical support, because such issues will require extra time to be taken care of, you may still get in touch with us on our live chat for some technical info. For example, we will help you set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you time and effort. Even when our phone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is available every single day, even on weekends and holidays. It's the perfect way to find out more details about our semi-dedicated servers in case you do not have an account yet or to have a problem resolved if you're a customer and our customer support representatives will help you right away regardless of the time of the day you join the chat. In case you are hesitating which package is better for your sites, in case you need advice whether you should order a particular upgrade and how to order it or when you've got troubles installing an email account on your machine, you can contact us and we'll supply you with the necessary details very quickly. Our live chat is online even after our telephone lines are off for the day, which means that if you have an account with us, you can rest assured that you'll always receive prompt assistance with any question or problem that pops up.