Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our Linux shared web hosting is not separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you like with just several clicks of the mouse, without needing to leave your hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of virtually any ticket that you’ve posted in the past, if necessary. Besides, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to resolve a given problem even before you actually open a ticket. The response time is maximum 60 minutes, so you can obtain quick assistance whenever you need it and if our help desk staff recommends that you do something inside your account, you can do it instantaneously without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which goes to say that you won’t require a separate support platform to contact our client service staff – you can do this on the spot if you confront an obstacle. Submitting a new ticket takes a few mouse clicks and tracking down an older one is equally simple. With our clever search box, you can swiftly track down any ticket that you’ve sent in the past. You can post a ticket at any time whatsoever since our client support staff members are at your disposal 24 hours a day, 7 days a week and respond in no more than 1 hour, even though it seldom takes that much to get support. With Hepsia, you will have everything in one single place and you can forget about using 2 or more platforms to resolve a simple problem.