There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a trouble ticket system. It is the least complicated means of communication for a variety of reasons. In case no client support engineer is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. In addition, you can copy & paste extensive pieces of information without the need to worry about spelling errors, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in the same place, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which means that if you have to supply info or to follow directions, you’ll have to use at least 2 separate accounts and this number may increase if you’d like to administer a number of domains. Additionally, a lot of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting is not separate from the hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you like with just several clicks of the mouse, without needing to leave your hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of virtually any ticket that you’ve posted in the past, if necessary. Besides, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to resolve a given problem even before you actually open a ticket. The response time is maximum 60 minutes, so you can obtain quick assistance whenever you need it and if our help desk staff recommends that you do something inside your account, you can do it instantaneously without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which goes to say that you won’t require a separate support platform to contact our client service staff – you can do this on the spot if you confront an obstacle. Submitting a new ticket takes a few mouse clicks and tracking down an older one is equally simple. With our clever search box, you can swiftly track down any ticket that you’ve sent in the past. You can post a ticket at any time whatsoever since our client support staff members are at your disposal 24 hours a day, 7 days a week and respond in no more than 1 hour, even though it seldom takes that much to get support. With Hepsia, you will have everything in one single place and you can forget about using 2 or more platforms to resolve a simple problem.