24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all of our shared web hosting packages are twenty-four-seven, thus you can forget all about waiting for several days to receive assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. If you currently have an account, you can open a support ticket on top of the other three ways of contact. You are able to select the best way to contact us based on what your location is or what kind of device you use. We can easily assist you for almost any hosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to get prompt assistance, particularly if your website is not working properly for some reason. All our semi-dedicated servers include 24/7 customer and technical support, thus if anything comes up, you'll be able to use a number of methods to get in touch with us - telephone line with several local numbers around the world, live chat, email messages and tickets. The first two choices are for billing, pre-sales and common issues, so if you don't have an account yet, for example, you are able to find more info regarding our services, or we can help you with less complicated tech matters. The next two methods are for strictly technical matters or everything that's more time-consuming considering that it's easier to follow the dialogue between you and our tech support crew. The warranted maximum answer time for them is just one hour, the regular one - 15-20 min, therefore you won't need to wait for an entire day to receive support like you may have to do with various other providers.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone if you run a whole server, so each dedicated server that we offer includes 24/7 support with one-hour answer time guarantee whatever the problem. This service is cost-free for all the problems with your server or the software that was installed by our admins during the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from your billing section or you can send an email, and the actual answer time for both rarely exceeds 30 mins as we have administrators available 24-7-365. In case you require general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you may employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server plan through your billing Control Panel.