A lot of persons who start using their 1st hosting account, or switch companies, often have queries with regard to how given operations are executed or chance upon predicaments when setting up different things, including emails, website settings, etc. That is the reason why, some web hosting providers have prepared documentation with the most frequently asked questions and problems so as to help their customers get information quickly and seamlessly. Consequently, the customer service staff representatives can spend more time on actual problems that some customers may be experiencing, as the solution for the smaller things will be available online and clients can tackle them without having to touch base with the client support staff. Having comprehensive documentation is essential, particularly for new users with no practical experience at all, because the hosting service involves a large amount of features and lots of individuals can get bewildered about what action to take. A good knowledge base can both help you carry out the operations that you want and learn how the web hosting service works in general.

Extensive Online Documentation in Shared Web Hosting

If you buy a shared web hosting package from our company, you will be provided with access to our elaborate online help documentation where you will find information on more or less everything connected with our hosting packages. The topics vary from how to create an e-mail account on your phone, to how to do different things using an .htaccess configuration file. The articles are written in an easy-to-grasp fashion and feature step-by-step instructions on how to complete a given operation within your Hepsia hosting Control Panel. You can also find information that’s not directly associated with Hepsia, for example one that concerns Internet applications on your desktop PC. The complete archive of articles will be available in the Control Panel’s Help section, but the ones that are related to a particular Control Panel section can be accessed on the spot. Given the fact that we’ve covered as many topics as possible, you’ll be able to get to know practically everything connected to your hosting account.

Extensive Online Documentation in Semi-dedicated Servers

We have prepared a detailed knowledge base for all our present and future customers, so in case you buy a semi-dedicated server package from us, you will be able to find any info that you’re searching for at any time. We have numerous educative articles, which will help you better understand what is happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are only 2 instances. Our step-by-step manuals will help you do anything you need – extract an archive, import a database, forward a domain, etc. Also, we’ve also got troubleshooting instructions, which will allow you to discover what precipitates a particular problem and the possible solutions for it. In case you’re not able to send email messages or your domain returns a 500 Internal Server Error message, for example, you can check our knowledge base and recover the problem momentarily. You can access the articles through each section of the Control Panel, as well as through the all-encompassing Help section.